Frequently Asked Questions
Everything you need to know about shopping with Potters of Buxton.
How long does shipping take within the UK?
We offer standard delivery which typically takes 3-5 business days. For those in a hurry, we also provide an express next-day delivery option for orders placed before 2:00 PM GMT.
What is your return policy for fashion items?
We offer a 28-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all Potters of Buxton tags still attached.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide specific to the brand. If you are between sizes, we recommend checking the 'Fit Notes' section or contacting our style advisors for personalized assistance.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay. We also offer Klarna for flexible financing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of your order.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey in real-time.